Help center

Go to Magicare.AI

All collectionsMagicare Help Desk

Magicare Help Desk

A user-friendly knowledge base designed to provide quick and easy access to answers for your questions on Magicare.ai

Onboarding & Configuration

How to Test if Your Company Outlook Email Allows Automatic Forwarding

How to enable email forwarding in Outlook

How To Integrate Magicare.AI With PointClickCare (PCC):

Can we make updates to red/yellow/green rules after onboarding?

How are referrals sorted?

Can we prioritize referrals for specific zip codes?

Can we prioritize referrals from specific insurance companies?

Can we specify different rules for different facilities?

How to add a new users

Update your name or phone number in Magicare

Can we run reports and export dashboard data?

What does the Ask AI feature do?

What does it mean if a patient is showing multiple statuses in the referral queue?

Customize your Analytics Dashboard

Is there a way to mark a bed or room unavailable?

How do I filter notifications based on facility

Can we bulk archive referrals?

What happens to the Status once a referral is Archived?

Can we tag referrals with additional details?

What is the Referral Dashboard?

What is the Marketing Dashboard?

HETS Attestation

HETS Attestation

Error: "You are not a member of any organization"

Usage & Management

What types of support do you offer?

What data points and referral details can Triage extract for us?

Does Triage have two-way messaging integrated?

Can we see our live bedboards?

Can Triage handle referrals received via email?

Can we leave internal notes for our team on a referral?

How many users can we have?

How can I adjust my notification settings

Can users run manual insurance checks

Is there a way to snooze notifications?

Pricing & Setup

How long does it take to get up and running?

Technical & Features

Does Magicare have a mobile app?

Can you use Triage on a desktop?

Is Magicare mobile-friendly?

Can we check if someone is a sex offender or has behavioral issues?

Does Triage do live insurance checks?

Can Triage accept e-faxes?

Can Triage handle handwritten referrals?

What are the core features of Triage?

Can Triage integrate with PCC (Patient Click Care)?

Where is the Primary Payor value pulled from?

More About Triage

Which referral platforms can Triage accept referrals from?

Where can we find your roadmap and what features are being released?

Why does a referral have a blank or missing insurance check?

Why am I not seeing an older referral in Triage?

Will we see masked admissions in Triage?

What makes your app better than competitors?

Who will benefit from Triage?

How does Triage make our facility profitable?

How does Exponential Triage work?

Which fields will populate when pushing a patient to PCC?

What does an R badge mean on a referral?

How do I remove a referral from EHR?

A referral is in the portal but not in Magicare, what should I do?

What medications are included in the Active Medications field?

What sex offender registries do you check?

If a referral is updated after the patient is accepted, does the review time restart?

Can I force a new referral if a referral exists already?

Do you do real time insurance checks?

How to add a user to Magicare and give them facility access