Work through these in order.
1. Wrong building filter
On Referrals, open Filters → Facilities. Select the building that should have received it. You only see buildings you are assigned to.
2. It may already be closed
Check Archived and other tabs (Rejected, Placed elsewhere). It may have landed and already been actioned.
3. Use the original portal for now
If it is in CarePort, Ensocare, Epic, or Aidin but not in Magicare, work it in that portal so the hospital is not waiting. Magicare does not remove access to the hospital’s system when a referral has not arrived yet.
4. Tell us
Send a screenshot of the portal (patient initials, time sent, building, and platform). We can trace whether it was never sent to us, sent to a different building name, or delayed.
Note: Referrals that were already placed elsewhere while we were initially setting up your account will not appear.